Unless otherwise stated in any approved purchase between you and Monsterledlites.ca, the following terms and conditions apply to all of your online purchases from our website (monsterledlites.ca), and may not be altered in any way, shape, or form. Any attempt to modify this document in any way, or to place an order under terms and conditions other than those stated in this document will nullify said order, unless a signed agreement between you and Monsterled can be produced.
All returns require a RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "Your Account" button in the top-right hand corner of our web page.
Please save all packaging and accessories for any item that is returned to BulbAmerica.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for BulbAmerica.com to process your RMA. An item returned for a replacement may be repaired or replaced at mosnterledlites.ca discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through monsterledlites.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.
All returns for a refund are subject to a 15% restocking fee.
Removal or alteration of a products serial number or serial number sticker will automatically void your MonsterLedReturn Policy. Products that are returned to MonsterLed with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Shipping costs for monsterledlites.com orders depend on the methods that are selected at checkout. Please note that shipping rates are all weight-based. To reflect the standard policies of the shipping carriers we use, all weights will be rounded up to the next full pound. Orders will be shipped via Canada Post or Other Carriers at Monster LED's discretion to expedite delivery as quickly as possible.
Orders are accepted under the following terms: Orders must be approved by MonsterLed headquarters. There is US $20.00 minimum order. Shipping charges are determined directly by our regular shippers – Canada Post or other carriers with the option for Pick-Up from our Waterloo Location. Purchase orders from organizations that do not pay promptly are not accepted. Please fax purchase orders to 1-800- 604-1913
Personal and Business Checks
We hold personal and business checks for ten days prior to shipment of orders. For faster payment options, you may utilize the following: certified checks, money orders, PayPal, or credit cards.
There is a $30.00 fee for all returned checks. A warrant is issued for all checks not paid within 30 days of notification.
Delivery Time Terms
Orders placed before 2:00pm Eastern Time will be processed within 24 hours. Orders received after 2:00pm Eastern Time will be processed on the following business day.
We ship using Canada Post or preferred carriers via Ground shipping to Next Day Air Early AM (depending on the customers choice).