If for any reason you need to return or exchange an item, monsterledlites.ca has an easy new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item, issuing a credit or a refund.
The following items outline the steps you must take to request a return or exchange. Please note the terms and conditions below. If you have any questions, you may reach us via email@example.com or call our customer service line TOLL FREE at (800) 604-1913
Terms & Conditions
The following terms and conditions apply to RMAs and exchanges:
We will accept returns within 15 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
Returned merchandise must be in saleable condition, with manufacturer's original packaging.
Sorry, shipping fees are not refundable.
Returning new items in their original condition due to other reasons, such as dissatisfaction, will result in a 15% restocking fee, which will be charged from the total order.
In no event shall MonsterLED’s liability exceed the purchase price paid (if any), including shipping costs (if applicable), for the products available for sale on our web site.
Damaged products: If a package arrives and is damaged, please notify us via email at firstname.lastname@example.org or call our customer service line TOLL FREE 24/7 at (800) 604-1913. Claims against a common shipping carrier must be made by us.
Save all packaging for any claims.
International Sales are Final and non-refundable.
All TV lamps and projectors lamps are completely covered under our 90-day warranty.
Warranty does not cover: shipping costs, improper installation including damages incurred while attempting installation, any installation or labor costs, lamps damaged by TV/projector malfunction, damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges, loss of use, lost profits.
Demo or Used products which were sold through the Clearance Center can NOT be returned or refunded.
Due to their seasonal nature, we do not accept returns on Christmas / Holiday / Event items.