Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.
Arrangements may be made to pick up the order at our Waterloo/Kitchener location or Hamilton Location.
If you wish to cancel your order, call our Customer Service Department during normal business hours at 1-800-604-1913 ext. 103
Most internet orders ship via Major Courier company, Shipments over 2lbs sent to PO Boxes may incur additional charges. Please contact Customer Service for details.
Alaska & Hawaii or APO, FPO & DPO Shipping
For questions about our shipping outside the continental United States call: Customer Service: 1-800-604- 1913 If you have after hours questions please use this contact form and a Sales Representative will contact you within 24 hours.
International Checkout is now available. For questions about our international shipping call: Canada +800-604- 1913 ext 103 Important USA Ordering information:
1. No Brokerage Fees on priority or economy air delivery. We are very conscious of keeping your costs down on clearance and brokerage fees. Duties and taxes are prepaid on checkout.
2. Canada Shipments under $20 CAD Any shipments valued under $20 CAD will not have any insurance
3. Orders over $1000.00 If you are ordering over $1000.00 of product you may qualify for discounted or shipping rates. This can depend on what you are ordering and the destination. To inquire about any potential savings please contact us via phone or e-mail at email@example.com
If you have after hours’ questions please use this contact form and a Sales Representative will contact you within 24 hours.
Express & Overnight
Express and overnight delivery orders placed after 12pm EST will be shipping the following business day. If you have any questions regarding your overnight or express order, please contact 1800-604- 1913 ext 101 during standard business hours (8:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order or Monsterled Lites will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account manager must be contacted before 12:00 Pm Eastern the next business day.